Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to

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  • Pre Sale Questions
  • Shipping Questions

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Yes, we do offer bulk purchasing options tailored for medical practices. Please contact our sales department for customized quotes. Additionally, you can purchase directly from our store

Our surgical instruments are sterilized in compliance with industry standards, but we recommend following your institution's sterilization protocols before use.
Yes, next-day delivery is available for selected items and regions. Please check our shipping policy for more details.
We offer both latex and latex-free disposable gloves. You can filter the options on our website to find the type that suits your needs.
Yes, you can set up a subscription for selected items. This can be done directly from the product page.
We do not offer compounded medications at this time. Our focus is on medical supplies and equipment.
Our return policy varies by product type. Please check our Returns & Refunds page for detailed information.
Absolutely, Material Safety Data Sheets are available for all applicable products.
Yes, all of our diagnostic devices are FDA-approved and comply with industry standards for quality and safety.

Shipping Questions

Yes, once your order is shipped, you'll receive a tracking number that allows you to monitor your package in real-time.
Yes, we offer several expedited shipping options for urgent orders. Please refer to our shipping policy for further details.
Absolutely, we offer discreet packaging options for sensitive items. You can select this option during checkout.
Yes, we can deliver directly to healthcare facilities. Make sure to provide accurate address details and any necessary instructions during checkout.
Standard shipping generally takes 7-9 business days, although this may vary depending on your location.
Free shipping is available on orders over a certain amount. Please check our shipping policy for details.